Privacy Policy lobangking – Your Personal Data Security

1 Introduction & Scope of This Policy

Lobangking ("we", "Platform") is an online entertainment platform operator providing casino, sports, slots, bingo, and other services to users in Malaysia. This Privacy Policy applies to all information collected through lobangking.pro, our mobile app, and any of our official communication channels.

This document explains the types of personal data we collect, the purposes for collection, how it is stored, parties who may receive it, and your rights as a data subject. We take privacy very seriously and ensure every data processing decision is made with care and accountability.

By registering or continuing to use the lobangking platform after any updates to this policy, you confirm that you have read and agreed to the terms contained herein.

2 Personal Information We Collect

We collect various types of information depending on your interactions with the platform. Below is a summary of the data categories and their collection sources:

We only collect data that is strictly necessary to operate the platform safely and in compliance with the law. You may decline to provide certain information, though this may limit your ability to fully use the services we offer.

3 How We Use Your Data

The data we collect is used solely for legitimate and reasonable purposes. The following are the primary purposes for which your personal data is used:

• Identity verification (KYC): Ensuring every member is a genuine individual who meets the platform's age and eligibility requirements.
• Transaction processing: Processing deposits, withdrawals, and all financial activities accurately and securely.
• Service delivery: Allowing you to access all features and games available on the lobangking platform.
• Service communications: Sending important notifications related to your account, transactions, promotions, and platform updates.
• Security & fraud prevention: Monitoring and detecting suspicious activity to protect all members and the integrity of the platform.
• Platform improvements: Analysing usage patterns to improve the user experience and develop relevant new features.
• Legal compliance: Meeting reporting obligations to the relevant authorities under Malaysian law.
• Customer support: Resolving inquiries, complaints, and support requests more efficiently and accurately.

We will not use your data for any other purpose without obtaining your additional consent, unless required by law.

4 Information Sharing & Disclosure

Lobangking does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, in certain legitimate situations, we may need to share your data with the following parties:

• Payment providers: Financial institutions and e-wallet operators that process your deposit and withdrawal transactions, subject to strict confidentiality agreements.
• Game providers: Third-party gaming platforms that provide content within lobangking may receive minimal session data required for technical operations.
• Cloud services & infrastructure: Server hosting providers that store our data are subject to strict data processing agreements.
• Legal authorities: Law enforcement agencies or regulatory bodies when required by law or court order.
• Fraud investigators: Dedicated third parties that help us detect and prevent fraudulent activity and money laundering.

All third parties that receive your data are required to comply with data protection standards equivalent to our own policy and are not permitted to use that information for any purpose other than what has been agreed.

5 Data Security & Protection Measures

Lobangking continuously invests in robust security infrastructure to ensure your personal data is always protected. Key security measures we implement include:

• 256-bit SSL/TLS encryption for all data communications between clients and our servers.
• Encrypted databases with passwords processed using irreversible one-way hashing algorithms.
• Two-factor authentication (2FA) is available for all member accounts as an additional layer of security.
• 24/7 system monitoring to detect any unauthorised access attempts.
• Periodic security audits by independent third parties to identify and patch any vulnerabilities.
• Strict internal access control policies — only staff who require it have access to sensitive data.

While we take all reasonable precautions, no security system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and not sharing your login credentials with anyone.

6 Cookies & Tracking Technologies

Lobangking uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for the platform to function properly, including login session verification and security. Cannot be disabled.
• Performance Cookies: Helping us understand how members use the platform so we can improve functionality and site speed.
• Preference Cookies: Saving your preferences such as language, theme, and display settings for your convenience.
• Analytics Cookies: Used to analyse traffic and usage patterns in aggregate for platform improvement purposes.

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the lobangking platform.

7 Your Rights Under the PDPA

As a data subject under the Personal Data Protection Act 2010, you have the following rights, which you may exercise at any time:

To exercise any of the above rights, please contact our privacy team by email at [email protected]. We will process your request within 30 business days.

8 Children's Data Protection

Lobangking is a platform dedicated exclusively to adults aged 18 and above. We do not knowingly collect, store, or process personal data of individuals under the age of 18.

If we find that we have inadvertently collected personal data from anyone under the age of 18, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who become aware that their child has registered on this platform are urged to contact us immediately.

9 Data Retention Period

Lobangking retains your personal data for as long as your account is active or as necessary to provide services to you. After account closure, we retain certain data for specified periods for the following legitimate reasons:

• Financial & transaction records: Retained for seven (7) years after account closure in accordance with Malaysia's financial legal requirements.
• KYC verification information: Retained for five (5) years for anti-money laundering (AML) compliance purposes.
• Support communication logs: Retained for three (3) years for reference and dispute resolution.
• Technical & system log data: Retained for one (1) year for security and debugging purposes.
• Marketing data (if consented): Retained until you withdraw your consent.

Once the designated retention period has elapsed, your data will be securely deleted or anonymised in accordance with our standard procedures.

10 Changes to This Privacy Policy

Lobangking reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or the technologies we use.

When significant changes occur, we will notify you via:

• A prominent notice on our platform's home page.
• Email notification to the address registered in your account.
• In-app notifications via the lobangking mobile app.

Continued use of the lobangking platform after the effective date of any amendments constitutes full acceptance of the updated policy. It is your responsibility to review this page periodically for the latest changes.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist through the following channels:

• Privacy Email: [email protected] — state "Privacy Inquiry" in your email subject line.
• Live Chat: Available 24/7 directly within the lobangking platform for immediate responses.
• FAQ: Visit FAQ page for answers to common privacy-related questions.

We are committed to handling all privacy-related inquiries with care and professionalism. Responses are typically provided within 2 business days via email and within 2 hours via live chat.